Desain User Interface Personal Asisten Keuangan Digital

Rakhma Shafrida Kurnia, Rifda Faticha Alfa Aziza

Abstract


Abstrak

Literasi keuangan menjadi hal yang penting seiring meningkatnya popularitas layanan keuangan digital karena dapat berpengaruh terhadap bagaimana seseorang mengelola keuangannya dan berakibat pada kesehatan keuangan seseorang di masa depan. Untuk meningkatkan literasi keuangan dapat dengan membaca buku, artikel maupun dukungan aplikasi personal asisten keuangan yang memenuhi kebutuhan pengguna. Penelitian ini bertujuan untuk memahami pengalaman pengguna dalam mengelola keuangan personal sehingga peneliti dapat mendefinisikan kebutuhan pengguna untuk dijadikan pertimbangan dalam merancang aplikasi pengelolaan keuangan personal. Metode yang digunakan yaitu five planes method yang terdiri dari strategy, scope, structure, skeleton dan surface dengan pendekatan analisis fenomenologis interpretatif. Penelitian dilakukan dengan melakukan survey terhadap 41 orang dan dilanjutkan dengan wawancara analisis fenomenologis interpretatif  dengan tujuan untuk lebih memahami kebutuhan target pengguna. Penelitian dilanjutkan dengan analisis dan pembuatan user journey map yang kemudian digunakan untuk merancang user flow. Hasil akhir penelitian berupa rekomendasi antarmuka presisi tinggi aplikasi asisten keuangan personal yang mencakup semua fitur yang dibutuhkan oleh pengguna.

Kata kunci:  antarmuka, asisten personal, aplikasi, user experience

 

Abstract

Financial literacy becomes important as the popularity of digital financial services increases because it can affect how a person manages his finances and has an impact on one's financial health in the future. To improve financial literacy, someone can read books, articles or use financial personal assistant applications that meet user needs. This study aims to understand user experience in managing personal finance so that researchers can define user needs to be considered in designing personal financial management applications. The method used is the five planes method consisting of strategy, scope, structure, skeleton and surface with an interpretive phenomenological analysis approach. The research was conducted by conducting a survey of 41 people and followed by Interpretive phenomenological analysis interview with the aim of better understanding the needs of the target users. The research continued with analysis and creation of a user journey map which was then used to design user flow. The final result of the research is a recommendation for a high-fidelity interface for a personal financial assistant application that includes all the features needed by users.

Keywords: interface, personal assistant, mobile, user experience


Full Text:

PDF

References


W. Kenton, “Personal Finance.” [Online]. Available: https://www.investopedia.com/terms/p/personalfinance.asp. [Accessed: 07-Jun-2020].

Ardiansyah, “Analisis Pengambilan Keputusan Berbasis Personal Finance Information Systems,” Snastik 2012, vol. 55164, no. 5. 2012.

OJK, “Strategi Nasional Literasi Keuangan Indonesia (Revisit 2017),” Otoritas Jasa Keuang., pp. 1–99, 2017.

H. Lasi, P. Fettke, H.-G. Kemper, T. Feld, and M. Hoffmann, “Industry 4.0,” Bus. Inf. Syst. Eng., vol. 6, no. 4, pp. 239–242, 2014.

B. Indonesia, “Statistik Sistem Pembayaran (SSP).” [Online]. Available: https://www.bi.go.id/id/statistik/ekonomi-keuangan/ssp/uang-elektronik-jumlah.aspx. [Accessed: 09-Apr-2020].

W. Jati, “less cash society: menakar mode konsumerisme baru kelas menengah indonesia,” J. Sosioteknologi, vol. 14, pp. 102–112, 2015.

M. Mumpuni and S. Soekarno, “Design and Implementation Money Management Web Based Application for Personal and Family Proposed for CV. X,” Procedia - Soc. Behav. Sci., vol. 115, pp. 444–459, 2014.

A. Syahrina and T. Kusumasari, “Designing User Experience and User Interface of a B2B Textile e-Commerce using Five Planes Framework,” Int. J. Innov. Enterp. Syst., vol. 4, pp. 44–55, 2020.

J. Smith, P. Flowers, and M. Larkin, Interpretative Phenomenological Analysis: Theory, Method and Research, vol. 6. 2009.

J. Linder and M. Arvola, “IPA in UX Research: Interpretative Phenomenological Analysis in a User Experience Design Practice,” 2017, pp. 17–24.

J. Garrett, The Elements of User Experience: User-Centered Design for the Web and Beyond. 2010.

T. Strohmann, L. Höper, and S. Robra-Bissantz, “Design Guidelines for Creating a Convincing User Experience with Virtual In-vehicle Assistants,” Proc. 52nd Hawaii Int. Conf. Syst. Sci., vol. 6, pp. 4813–4822, 2019.

L. Dewi et al., “Studi Komparasi Alat Bantu Pengelola Keuangan Pribadi Berbasis Mobile Comparative Study Mobile Based,” vol. 2, no. 1, 2019.

B. R. Cowan et al., “‘What Can i Help You with?’: Infrequent Users’ Experiences of Intelligent Personal Assistants,” in Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services, 2017.

F. Wijaya, “Persepsi Orang Tua Terhadap Perilaku Bermain Anak Berdasarkan Gender:(Studi Fenomenologi pada Orang Tua yang Memiliki Anak Usia di bawah Enam Tahun di Kecamatan Cicalengka),” 2015.

B. Atasoy and J. Martens, “STORYPLY: Designing for user experiences using storycraft,” 2016, pp. 181–210.

D. Norman and J. Nielsen, “When and How to Create Customer Journey Maps.” [Online]. Available: https://www.nngroup.com/articles/customer-journey-mapping/. [Accessed: 11-Sep-2019].

A. G. Persada, “Desain Interaksi Menggunakan Metode The Five Planes Pada Studi Kasus Website Penjualan,” 2020.

A. Priana, H. Tolle, I. Aknuranda, and E. Arisetijono, “Design of Mobile Finger Communications Board for Stroke Patient Using The Five Planes of User Experience,” J. Inf. Technol. Comput. Sci., vol. 2, 2018.

H. Ali, L. Purwandi, H. Nugroho, A. W. Ekoputri, and T. Halim, “The Urban Middle-Class Indonesia: Financial and Online Behavior,” Alvara Res. Cent., 2017.




DOI: https://doi.org/10.32520/stmsi.v10i3.1306

Article Metrics

Abstract view : 290 times
PDF - 188 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.