Mediation Effect of Trust on the Success Gofood Partners in Utilizing Gobiz Application
Abstract
Full Text:
PDFReferences
StatCounter, “Mobile and tablet internet usage exceeds desktop for first time worldwide,” Statcounter.com, 2016. [Online]. Available : https://gs.statcounter.com/press/mobile-and-tablet-internet-usage-exceeds-desktop-for-first-time-worldwide.
Kominfo, “UMKM Go Online,” Theindonesianinstitute.com, pp.1–19,2018.[Online]. Available: https://www.theindonesianinstitute.com/wp-content/uploads/2018/10/Paparan UMKM-versi-1.1.pdf.
Lembaga Demografi Fakultas Ekonomi dan Bisnis Universitas Indonesia, “Ringkasan Hasil Survei Dampak Go-Jek Terhadap Perekonomian Indonesia,” Lembaga Demografi, pp.1-24, 2018. [Online]. Available : https://ldfebui.org/penelitian/ringkasan-penelitian/dampak-gojek-terhadap-perekonomian-indonesia-di-2018/.
M. Hasan, A. H. Kahfi, and D. P. Alamsyah, “Analisa Pengaruh Mobile Application Dalam Menunjang Keberhasilan Wirausaha Di Kota Bekasi,” Jurnal Informatika., vol.6, pp. 47-52, 2019.
R. Solling Hamid and M. Ikbal, “Analisis Dampak Kepercayaan pada Penggunaan Media Pemasaran Online (E-Commerce) yang Diadopsi oleh UMKM: Perspektif Model DeLone & McLean,” Jurnal Manajemen Teknologi., vol.16, pp. 310-337, 2017.
I. Salamah, “Faktor-Faktor Yang Mempengaruhi Kesuksesan E-Commerce UKM Kain Tradisional Palembang,” Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)., vol.2, pp. 656-661, 2018.
A. H. Seyal and M. N. Abdrahman, “A preliminary investigation of e-commerce adoption in small & medium enterprises in brunei,” Journal Of Global. Information Technology Management., vol.6, pp. 6-26, 2003.
C. Soh, Q. Y. Mah, F. J. Gan, D. Chew, and E. Reid, “The use of the Internet for business: The experience of early adopters in Singapore,” Internet Research., vol.7, pp. 217-228, 1997.
J. H. Walker, K. Saffu, and M. Mazurek, “An Empirical Study of Factors Influencing E-Commerce Adoption/Non-Adoption in Slovakian SMEs,” Journal of Internet Commerce., vol.15, pp. 189-213, 2016.
H. Jogiyanto, Model Kesuksesan Sistem Teknologi Informasi. Yogyakarta: Andi Offset, 2007.
C. L. Hsu, M. C. Chen, and V. Kumar, “How social shopping retains customers? Capturing the essence of website quality and relationship quality,” Total Quality Management Business Excellence., vol.29, pp. 161-184, 2016.
J. G. Barnes, Secrets of Customer Relationship Management (Rahasia Manajemen Hubungan Pelanggan), Yogyakarta: Andi Offset, 2003.
P. Kotler and K. Keller, Marketing Management, London: Pearson Education, 2012.
T. Chi, “Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention,” Journal Of Internet Commerce., vol.17, pp. 189-215, 2018.
K. Gupta and N. Arora, “Investigating consumer intention to accept mobile payment systems through unified theory of acceptance model: An Indian perspective,” South Asian Journal Of Business Studies., vol. 9, pp. 88–114, 2020.
D. Young and J. Benamati, “Differences in public web sites: The current state of large U.S. firms,” Journal Of Electronic Commerce Research., vol.1, pp. 94-105, 2000.
D. A. Griffith and R. F. Krampf, “An Examination of the Web-Based Strategies of the Top 100 U.S. Retailers,” Journal Of Marketing Theory And Practice., vol.6, pp. 12-23 1998.
T. S. H. Teo and B. L. Too, “Information systems orientation and business use of the internet: An empirical study,” International Journal Of Electronic Commerce., vol.4, pp. 105-330, 2000.
D. L. Hoffman and T. P. Novak, “A new marketing paradigm for electronic commerce,” The Information Society., vol.13, pp. 43-54, 1997.
D. Peppers and M. Rogers, Enterprise One to One: Tools for Competing in the Interactive Age. New York: Currency Doubleday, 1999.
A. Barua, P. Konana, A. Whinston, and F. Yin, “Measures for e-business value assessment,” IT Professional., vol.3, pp. 47-51, 2001.
I. Ghozali and H. Latan, Partial Least Squares, konsep, teknik dan aplikasi menggunakan program Smartpls 3.0 untuk penelitian empiris, Semarang: Badan Penerbit UNDIP, 2015.
J. F. Hair, C. M. Ringle, and M. Sarstedt, “PLS-SEM: Indeed a silver bullet,” Journal Of Marketing Theory And Practice., vol.19, pp. 139-152, 2011.
R. S. Tyas and W. Dewanta, “Peningkatan Kualitas Pelayanan Toko Hijab AMIRA Surakarta Dengan Menggunakan Aplikasi Fashion Hijab Berbasis Android,” Jurnal Informatika Upgris., vol.4, pp. 216-228, 2019.
Y. S. Wang, T. H. Tseng, W. T. Wang, Y. W. Shih, and P. Y. Chan, “Developing and validating a mobile catering app success model,” International Journal Of Hospitality Management., vol.77, pp. 19-30, 2019.
E. Oppong, R. E. Hinson, O. Adeola, O. Muritala, and J. P. Kosiba, “The effect of mobile health service quality on user satisfaction and continual usage,” Total Quality Management And Business Excellence., vol.32, pp. 177-198, 2018.
M. T. Thielsch, S. M. Meeßen, and G. Hertel, “Trust and distrust in information systems at the workplace,” PeerJ, 2018.
C. X. J. Ou, R. M. Davison, and V. Q. Huang, “The Social Networking Application Success Model: An Empirical Study of Facebook and Twitter,” International Journal Of Knowledge Content Development And Technology., vol.6, pp. 5-39, 2016.
N. Urbach, S. Smolnik, and G. Riempp, “An empirical investigation of employee portal success,” Journal Of Strategic Information System., vol. 19, pp. 184–206, 2010.
R. R. Ahmed, J. Vveinhardt, D. Štreimikienė, M. Ashraf, and Z. A. Channar, “Modified SERVQUAL model and effects of customer attitude and technology on customer satisfaction in banking industry: mediation, moderation and conditional process analysis,” Journal Of Business Economics And Management., vol. 18, pp. 974–1004, 2017.
I. Sukmawati and J. D. D. Massie, “Pengaruh Kualitas Pelayanan Dimediasi Kepuasan Pelanggan Dan Kepercayaan Pelanggan Terhadap Loyalitas Pelanggan Pada Pt Air Manado,” Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi., vol. 3, pp. 729–742, 2015.
S. K. Sharma and M. Sharma, “Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation,” International Journal Of Information Management., vol.44, pp. 65-75, 2019.
K. C. Chang, C. L. Hsu, M. C. Chen, and N. Te Kuo, “How a branded website creates customer purchase intentions,” Total Quality Management And Business Excellence., vol. 30, pp. 422-446, 2017.
M. H. Hsu, C. M. Chang, K. K. Chu, and Y. J. Lee, “Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean is success model and trust,” Computer In Human Behavior., vol.36, pp. 234-245, 2014.
DOI: https://doi.org/10.32520/stmsi.v11i1.1489
Article Metrics
Abstract view : 510 timesPDF - 274 times
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.