Package Tracking Information System Enterprise Architecture Modeling Using TOGAF ADM

Izdihar Abhista Ramadhani, Yupie Kusumawati

Abstract


PT. Pos Indonesia engaged in the logistics of sending letters and goods which has its head office in Bandung and has 11 regional offices spread throughout Indonesia, one of them is Semarang. The main function of the Semarang Postal Processing Center is as a post processing office which has a central point in Semarang to connect each region. Such as Delivery Centers (DC) Demak, Mranggen, Tugu, Erlangga, Banyumanik, and others, so they must go through the Semarang Post Processing Center first before being forwarded to the recipient or destination office. In supporting the business process, the Indonesian Post Office already has a package tracking system that can be accessed on the Pos Indonesia website so that consumers do not have to go to the nearest Post Office. The package tracking system aims as a system that can facilitate consumers in tracking packages. The problem in the package tracking system is that it is less accurate and efficient in tracking because it can't track packages on maps and consumers don't get automatic notification notifications when the package will be delivered and the package will arrive soon. In dealing with this, the author proposes to make improvements to the business process by designing an Enterprise Architecture (EA) package tracking system using the TOGAF ADM method, with research results in the form of an IT blueprint as a guideline to accelerate employee performance, improve services to consumers and be able to provide changes. business processes effectively.

Full Text:

PDF

References


A. R. Ariga, A. Supaidi, I. Aslamiah, and A. Ibrahim, “Implementasi Customer Relationship Management (CRM) Pelayanan Pelanggan (Corporate) Divisi Bges Pada PT Telkom Witel Sumsel,” J. Ris. Manaj. Sains Indones., vol. 9, no. 1, pp. 72–78, 2018, doi: doi.org/10.21009/JRMSI.009.1.05.

“Tentang PT Pos Indonesia,” simamaung.com, 2021. https://simamaung.com/tentang-pt-pos-indonesia/ (accessed Apr. 15, 2021).

“Visi, Misi, Tujuan dan Tata Nilai,” posindonesia.co.id, 2021. https://www.posindonesia.co.id/en/content/visi-misi-tujuan-dan-tata-nilai (accessed Feb. 15, 2021).

L. Yuniar, “Strategi Inovasi Pelayanan Berbasis Teknologi Telematika Oleh PT Pos Indonesia (Studi Pada Kantor Pos Besar Kota Malang),” 2017.

I. A. Ramadhani, “Perancangan Sistem Informasi Tracking Paket Pada Website Pos Indonesia Studi Kasus : Sentral Pengolahan Pos Semarang,” 2020.

A. Netty, “Enterprise Architecture Sistem Informasi Kepegawaian Menggunakan Kerangka Zachman Pada Perum Bulog Divre Regional Jawa Tengah,” 2020.

wilysilviana, “Apa itu TOGAF? Mengapa kita membutuhka TOGAF?,” wilysilviana.wordpress.com, 2018. https://wilysilviana.wordpress.com/2018/04/19/manfaat-togaf-daripada-framework-lain/ (accessed Apr. 15, 2021).

Y. S. Hudha, E. Utami, and E. T. Luthfi, “Perancangan Enterprise Arsitektur Sistem Informasi Billing PT. Time Excelindo Menggunakan TOGAF ADM,” Citec J., vol. 5, no. 1, pp. 40–48, 2018.

J. S. Antouw and J. F. Andry, “Perancangan Enterprise Architecture Pada PT.Gadingputra Samudra Menggunakan Framework Togaf Adm,” J. TEKNOINFO, vol. 14, no. 2, pp. 71–80, 2020, doi: 10.33365/jti.v14i2.642.

M. Sajid, K. Ahsan, and M. Sarim, “M-Health Service for Train Passengers Using Mobile GPS System: An ArchiMate Service Layer Model,” Mehran Univ. Res. J. Eng. Technol., vol. 36, no. 1, pp. 21–32, 2017.

I. Z. Alqadrie, Ilhamsyah, and N. Mutiah, “Perancangan Model Enterprise Architecture Menggunakan Togaf Adm Versi 9.2 Pada Aplikasi Layanan Online Pelanggan (Studi Kasus: PT. PLN Persero Unit Induk Wilayah Kalimantan Barat,” J. Komput. dan Apl., vol. 08, no. 02, pp. 79–90, 2020.

Nirwan and J. F. Andry, “Pemodelan Sistem Informasi Order Fullfillment Pada Perusahaan Diesel Menggunakan Enterprise Architecture Planning Archimate,” J. Pengemb. IT, vol. 04, no. 02, pp. 135–140, 2019, doi: 10.30591/jpit.v4i2.1329.

A. Muawwal and B. Zaman, “Implementasi Teknologi GPS Tracking Smartphone Sebagai Aplikasi Monitoring Lokasi Anak,” JTRISTE, vol. 4, no. 1, pp. 82–86, 2017.

C. Suhandinata, “Segi Perancangan Inovasi Sapu Lantai Dengan Pendekatan Ergonomi,” 2011.

E. R. Wikata, N. Y. Setiawan, and Y. T. Mursityo, “Perencanaan Sistem Penjualan Menggunakan Togaf Architecture Development Method ( TOGAF-ADM ) Studi Pada PT. Millennium Pharmacon International Tbk Cabang Malang,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 2, no. 9, pp. 2589–2598, 2018.




DOI: https://doi.org/10.32520/stmsi.v11i2.1623

Article Metrics

Abstract view : 176 times
PDF - 74 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.