Evi Dwi Wahyuni, Wahyu Andhyka Kusuma, Haidar Rais Abdillah, Helda Yuliani Sari


Software development is demanded to make it easier for users to meet the needs of users who have not yet resolved in the system. one approach that is quite effective is Persona which is a Human Computer Interaction (HCI) technique by gathering information about users to collect their characteristics. HCI here is the process of interaction between humans and computers.. The main key to HCI is to have to deepen the user experience (UX) and also the user interface (UI) because an effective HCI based on User Persona identification can improve software quality. The purpose of this study is to identify some information that is less effective by designing user-persona methods to make HCI more effective. This research implements the Cooper Method although this method is quite difficult to do with various identification steps and validation of one channel in one phase which makes the weak point. The Persona technique in the Cooper method is suitable to be implemented in this study because there is research on PL by identifying behavior patterns of PL users that are compatible with HCI needs to be more effective. The various identification steps show more accurate results. Modifications made by the author in this study to ensure validation in each step of the Cooper method with an iterative model. Effective HCI based on User Identification can improve UX and UI quality.

Keywords: human computer interaction, personas ,software, requirements elicitation

Pengembangan perangkat lunak yang dituntut untuk memudahkan pengguna dalam memenuhi kebutuhan pengguna berdasarkan permasalahan yang belum terselesaikan dalam sistem. salah satu ancangan yang cukup efektif adalah Persona yang merupakan teknik Human Computer Interaction (HCI) dengan cara mengumpulkan informasi tentang pengguna untuk memahami karakteristik mereka. HCI disini adalah proses interaksi antara manusia dengan computer. Kunci utama HCI ialah harus mendalami user experience (UX) dan juga user interface (UI) dikarenakan HCI yang efektif berdasarkan identsifikasi User Persona dapat meningkatkan kualitas perangkat lunak. Tujuan dari penelitian ini adalah mengidentifikasi beberapa informasi yang kurang efektif dengan melakukan ancangan metode User Persona agar HCI lebih efektif. Penelitian ini mengimplementasikan Metode Cooper meskipun metode ini cukup sulit untuk dilakukan dengan langkah identifikasi yang beragam serta validasi satu alur dalam satu fase yang menjadikan titik lemahnya. Teknik Persona dalam metode Cooper cocok diimplementasikan dalam penelitian ini dikarenakan adanya penelitian terhadap PL dengan mengidentifikasi pola perilaku pengguna PL yang cocok dengan kebutuhan HCI agar lebih efektif. Langkah identifikasi yang beragam menunjukkan hasil yang lebih akurat. Modifikasi yang dilakukan penulis pada penelitian ini untuk memastikan validasi dalam setiap langkah pada metode Cooper dengan model iteratif. HCI yang efektif berdasarkan identifikasi User Persona dapat meningkatkan kualitas UX dan UI.

Kata Kunci: interaksi manusia komputer, persona , perangkat lunak, elisitasi kebutuhan

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