A Model Design of Lesson Learned System (LLS) for Accountability Report: A Case Study of Tourism Promotion Agency

Ahmad Anshari

Abstract


The tourism industry is one of valuable industries in Indonesia that needs a high level of expertise through the knowledge management systems in order to improve the tourism service delivery quality performance. Problems faced by this institution is the complexity and hardness in defining and enhancing knowledge through an accountability report, this is due to the lack of management through the process of applying an accountability report. This attracts us to make a research about the users’ perception towards the lesson learn system prototype where this study will examine the users’ perception in designing Lesson Learn System based on the requirements in order to enhance employees knowledge through an accountability report.. After examining the perception of the lesson learn system users, we will design Lesson Learn System prototype by using User Centered Design that describe the relationship between the lesson learn system and its users by specifying the context of using the lesson learn system in tourism. This also will specify the requirements needed for the lesson learn system that help for designing the Lesson learn system design solution.

Full Text:

PDF

References


O. Serrat, “Learning Lessons with Knowledge Audits,” no. April, 2008.

E. J. Sterling et al., “Try , try again : Lessons Learned from Success and Failure in Participatory Modeling,” 2019.

A. W. Joseph, D. A. Boone, D. E. Mathews, L. S. Laing, and D. G. Smith, “Lessons Learned From A Successful Experience in Technology Transfer,” vol. 7, pp. 77–84, 1997.

S. Duf and S. J. Whitty, “Sciencedirect How to Apply the Systemic Lessons Learned Knowledge Model To Wire An Organisation for the Capability of Storytelling,” JPMA, vol. 34, no. 3, pp. 429–443, 2016, doi: 10.1016/j.ijproman.2015.11.004.

S. Bwigenge, D. I. Sensuse, and R. R. Suryono, “Passengers Acceptance of Cashless Payment System for Public Bus Transportation System in Kigali City ( Rwanda ),” 2020.

V. Michelle, J. McKenzie, “Lessons learned: Structuring Knowledge Codification and Abstraction To Provide Meaningful Information for Learning”, VINE Journal of Information and Knowledge Management System, 14 August 2017.

Kotnour, T. (2000), “Organizational Learning Practices in the Project Management Environment”, International Journal of Quality and Reliability Management, Vol. 17 Nos 4/5, pp. 393-406.

I. Becerra-Fernandez and R. Sabherwal, Knowledge Management Systems and Processes, New York, NY, USA:Routledge, vol. 2, 2015.

P. Tang et al., “User-Centered Design Approaches to Integrating Intellectual Property Information into Early Design Processes with a Design Patent Retrieval Application,” Int. J. Human–Computer Interact., vol. 00, no. 00, pp. 1–19, 2019, doi: 10.1080/10447318.2019.1699747.

B. Still, K. Crane, “Fundamentals of User-Centered Design: a practical approach”, 2017, 329 pages.

X. He, H. Zhang, and J. Bian, “User-Centered Design of a Web-Based Crowdsourcing-Integrated Semantic Text Annotation Tool for Building A Mental Health Knowledge Base,” J. Biomed. Inform., vol. 110, no. April, p. 103571, 2020, doi: 10.1016/j.jbi.2020.103571.

K. M. Ying and K. E. Boyer, “User-Centered Design of a Mobile Java Practice App : A Comparison of Question Formats,” pp. 1158–1164, 2020.

G. R. Philips et al., “Disability and Rehabilitation : Assistive Technology User-Centred Design , Evaluation , and Refinement of a Wireless Power Wheelchair Charging System,” Disabil. Rehabil. Assist. Technol., vol. 0, no. 0, pp. 1–13, 2020, doi: 10.1080/17483107.2020.1818135.

X. Liu, W. Wang, “User Centered Design of Attendance Record System Based on Mobile Terminals”, International Symposium on Computer Science and Intelligent Controls, 2017.

Ji, Yongjun, et al. "A Hypernetwork-Based Context-Aware Approach for Design Lesson-Learned Knowledge Proactive Feedback In Design For Manufacturing." Advanced Engineering Informatics 54 (2022): 101794.

Kangas, Jenni. "Improving the Lesson Learned Process: A Proposal for Case Company." (2023)




DOI: https://doi.org/10.32520/stmsi.v13i4.3655

Article Metrics

Abstract view : 204 times
PDF - 57 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.