Usability Evaluation of Pekanbaru dalam Genggaman Application using System Usability Scale (SUS)

Thariq Pratama Putera, Angraini Angraini, Eki Saputra, Megawati megawati, Mona Fronita, Arif Marsal


One of the e-Government applications that has been implemented at the Pekanbaru City Statistics and Information Communication Service is the Pekanbaru Application in Your Hand. This application has been running for approximately 2 years since it was launched on September 2, 2021 and has not undergone any assessment using specific standard methodologies to gauge end-user satisfaction levels. The purpose of this research is to assess the user-friendliness of the Pekanbaru In Hands Application website through the utilization of the System Usability Scale (SUS) method. The SUS method, known for its validity and reliability, offers a straightforward application. It comprises ten questions formulated by John Brooke, and the outcomes are presented as scores ranging from 0 to 100.. The 65 respondents consisted of ASN and non-ASN employees from the Pekanbaru City Communications, Statistics and Informatics Service. The result obtained from the SUS calculation is 59, for the adjective assessment category including ok, with a scale value of F, and including marginally low for the acceptability range category where the application can be accepted but the level of acceptance is still low. This indicates that enhancements are required for the application to achieve a higher acceptance rate. This research produces 4 suggestions for enhancing solutions, serving as valuable references in forthcoming application development.

Full Text:



N. Dalimunthe, A. Dawiyah, F. Nazari, and K. Purba, “Evaluasi Website Pemko Pekanbaru Menggunakan Metode Heuristic Evaluation,” J. Ilm. Rekayasa dan Manaj. Sist. Inf., vol. 5, no. 2, p. 245, Aug. 2019, doi: 10.24014/rmsi.v5i2.7538.

R. Rahim, “Jurnal Dinamika Pemerintahan Vol.1, No. 1 (September 2022),” vol. 1, no. 1, pp. 124–137, 2022.

A. Sukoco, “Penggunaan Standard ISO 9126 Untuk Mengevaluasi Keefektifan Perangkat Lunak,” Explor. J. Sist. Inf. dan Telemat., vol. 1, no. 1, Oct. 2010, doi: 10.36448/jsit.v1i1.336.

J. Nielsen, “Usability 101: Introduction to Usability,” Nielsen Norman Group, 2012.

E. Susilo, B. Soedijono WA, and H. Al Fatta, “Evaluasi Aplikasi Mobile SSP (Secure System Of Payment) Menggunakan Prinsip Usability (Studi Kasus: PT Sydeco),” Semin. Nas. Teknol. Inf. dan Multimed. 2017, vol. 2.6, pp. 7–12, 2017.

B. Pudjoatmodjo and R. Wijaya, “Tes Kegunaan (Usability Testing) Pada Aplikasi Kepegawaian Dengan Menggunakan System Usability Scale,” Semin. Nas. Teknol. Inf. dan Multimed. 2016, pp. 37–42, 2016.

W. Usama Martoyo, “Kajian Evaluasi Usability dan Utility pada Situs Web,” Semin. Nas. Sist. Inf. Indones., no. November, pp. 3–5, 2015.

U. Ependi, A. Putra, and F. Panjaitan, “Evaluasi tingkat kebergunaan aplikasi administrasi penduduk menggunakan teknik system usability scale,” Regist. J. Ilm. Teknol. Sist. Inf., vol. 5, no. 1, pp. 63–76, 2019, doi: 10.26594/register.v5i1.1412.

J. Brooke, “SUS: A ‘Quick and Dirty’ Usability Scale,” in Usability Evaluation In Industry, no. November, CRC Press, 1996, pp. 207–212. doi: 10.1201/9781498710411-35.

S. Aisyah et al., “Evaluasi Usability Website Dinas Pendidikan Provinsi Riau Menggunakan Metode System Usability Scale,” J. Ilm. Rekayasa dan Manaj. Sist. Inf., vol. 7, no. 2, pp. 125–132, 2021, [Online]. Available:

R. Andriani and A. Sa’di, “E-Learning Moodle Usability Evaluation Using the SUS Questionnaire in Higher Education,” Sistemasi, vol. 11, no. 2, p. 506, 2022, doi: 10.32520/stmsi.v11i2.1838.

B. Tujni and F. Syakti, “Implementasi Sistem Usability Scale Dalam Evaluasi Perspektif Pengguna Terhadap Sistem Informasi Akademik Berbasis Mobile,” Ilk. J. Ilm., vol. 11, no. 3, pp. 241–251, 2019, doi: 10.33096/ilkom.v11i3.479.241-251.

K. T. Nugroho, B. Julianto, and D. F. Nur MS, “Usability Testing pada Sistem Informasi Manajemen AKN Pacitan Menggunakan Metode System Usability Scale,” J. Nas. Pendidik. Tek. Inform., vol. 11, no. 1, p. 74, 2022, doi: 10.23887/janapati.v11i1.43209.

Suyanto and E. Usman, “Pengujian Usability Dengan Teknik System Usability Scale Pada Test Engine Try Out Sertifikasi,” vol. 19, no. 1, pp. 62–69, 2019, doi:

A. Muktar, Mukeri, and Leonardo, “The Effect Of Relationship Marketing,Quality Of Service And Costumer Satifaction To Costumer Lo,” J. Manag., vol. 4, pp. 1–12, 2018.

A. Bangor, P. Kortum, and J. Miller, “Determining what individual SUS scores mean; adding an adjective rating,” J. usability Stud., vol. 4, no. 3, pp. 114–23, 2009.


Article Metrics

Abstract view : 88 times
PDF - 15 times


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.