Development of an AHP Model for Evaluating WiFi Quality based on Multicriteria

David Hartono, Charitas Fibriani (SCOPUS ID=57192643331)

Abstract


Wi-Fi service quality not only supports academic and administrative activities, but also significantly impacts user productivity and satisfaction. The criteria examined in this study regarding Wi-Fi services include ease of access, network stability, connection speed, coverage, and security. This research is based on questionnaire data collected from 100 Wi-Fi users at the Faculty of Information Technology, Satya Wacana Christian University (FTI UKSW), which was used to determine the relative importance of each criterion. The main objective of this study is to determine the weight of each Wi-Fi service criterion using the Analytic Hierarchy Process (AHP) method. Based on the AHP analysis, the criterion with the highest priority is ease of access, with a weight of 0.417087. The weights for the other criteria are as follows: network stability at 0.259637, connection speed at 0.165161, coverage at 0.104853, and security at 0.053262, making security the lowest-priority criterion. From these findings, it can be concluded that ease of access to Wi-Fi has a significant influence on user satisfaction. This insight can serve as a recommendation for the university to improve its services—for instance, by adding more access points or implementing a single sign-on system for Wi-Fi access.

Keywords


AHP; Slovin; Wi-Fi

Full Text:

PDF

References


Yusantono, “Analisis dan Perbandingan Jaringan WiFi dengan Frekuensi 2.4 GHz dan 5 GHz dengan Metode QoS,” Journal of Information System and Technology, Vol. 05, No. 05, pp. 1–2, Jul. 2020.

A. P. Sinaga, I. Syahputra, Melati, and Nurbaiti, “Optimalisasi Jaringan Wifi (Wireless Fidelity) sebagai Fasilitas Pendukung Akademik Mahasiswa (Studi Kasus di UINSU),” Cognoscere: Jurnal Komunikasi dan Media Pendidikan, Vol. 2, No. 4, p. 2, Dec. 2024, doi: 10.61292/cognoscere.244.

Priyono, B. Sudarsono, Jefi, T.R Yunandar, and O.B Lubis, “Analisis Kepuasan Pengguna terhadap Kualitas Layanan Penyedia Jasa Internet dengan Metode Kuantitatif,” Jurnal Ilmiah Komputasi, Vol. 23, No. 3, pp. 1–10, Sep. 2024, doi: 10.32409/jikstik.23.3.3619.

A.M Yusuf R., T. Khairil A., and M. Fronita, “Analisis Kepuasan Pengguna Jaringan Internet Pada Kemenag Pekanbaru,” JEKIN - Jurnal Teknik Informatika, Vol. 4, No. 3, pp. 1–13, Aug. 2024, doi: 10.58794/jekin.v4i3.872.

H. Asy’ari, E. Setyati, S. Tjandra, “Sistem Rekomendasi Pengadaan Bahan Material Perusahaan Pengembang Properti menggunakan Metode ARIMA dan AHP Material Procurement Recommendation System for Property Developer Companies using ARIMA and AHP Methods,” SISTEMASI, Vol. 12, No. 2, pp. 1–9, May 2023, [Online]. Available: http://sistemasi.ftik.unisi.ac.id

N. Nelfiyanti, S. A. Yudistirani, Y. Bakar, A. Setiawan, and R. Pangestu, “Penerapan Metode AHP dalam Pemilihan Material Pembuatan Alat Bantu Kerja Proses Pengukuran,” JISI: Jurnal Integrasi Sistem Industri, Vol. 11, No. 1, pp. 1–10, Jun. 2024, doi: 10.24853/jisi.11.1.77-86.

S. Nurajizah, N. A. Ambarwati, and S. Muryani, “Sistem Pendukung Keputusan Pemilihan Internet Service Provider Terbaik dengan Metode Analytical Hierarchy Process,” JURTEKSI (Jurnal Teknologi dan Sistem Informasi), Vol. 6, No. 3, pp. 1–8, Aug. 2020, doi: 10.33330/jurteksi.v6i3.632.

R. E. Wulandari and S. J. Bulan, “Penerapan Analytical Hierarchy Process (AHP) Dalam Perangkingan Bengkel Mobil Terbaik di Kota Kupang,” Jurnal Teknologi Terpadu, Vol. 5, No. 1, pp. 1–5, 2019.

S. Agung, “Rumus Slovin : Panacea Masalah Ukuran Sampel?,” suksma, Vol. 4, No. 2, p. 8, 2023, doi: https://doi.org/10.24071/suksma.v4i2.6434.

W. N. Cholifah, P. Pujiastuti, and U. Pauziah, “Pemanfaatan Metode Analytical Hierarchy (AHP) dalam Sistem Pendukung Keputusan Penentuan Bonus Akhir Tahun,” Jurnal Manajamen Informatika Jayakarta, Vol. 4, No. 2, p. 4, Apr. 2024, doi: 10.52362/jmijayakarta.v4i2.1487.

H. Winarno and A. Riezky, “Designing a Human Resources Performance System in a Company using the Analytical Hierarchy Process (AHP) Method,” International Journal of Engineering, Vol. 5, No. 1, pp. 1–5, 2023.

N. Palasara, F. H. Herdiansyah, F. Prasetyo, A. Siwi, and A. Sinnun, “Implementasi Metode Analytical Hierarchy Process (AHP) untuk Analisis Pemilihan Aplikasi Sekuritas Saham Pemula,” Jurnal Sistem dan Teknologi Informasi (JustIN), Vol. 10, No. 2, pp. 2–8, Apr. 2022, doi: 10.26418/justin.v10i2.53827.

W. Budianta, “Pemetaan Kawasan Rawan Tanah Longsor di Kecamatan Gedangsari, Kabupaten Gunungkidul, Yogyakarta dengan Metode Analytical Hierarchy Process (AHP),” Jurnal Pengabdian kepada Masyarakat (Indonesian Journal of Community Engagement), Vol. 6, No. 2, pp. 1–6, May 2021, doi: 10.22146/jpkm.45637.

S. Y. Sastanti and C. Fibriani, “The Slums’s Level Analysis using AHP Method based on Geographic Information System in Magelang City,” ITSMART: Jurnal Ilmiah Teknologi dan Informasi, Vol. 8, No. 1, p. 2, Jun. 2019.

I. M. Siregar and L. W. B. Putri, “Analisis Variasi Implementasi Algoritma Analytical Hierarchy Process (AHP) dalam menentukan Prioritas Produk Kalibrasi,” Jurnal Nasional Teknologi dan Sistem Informasi, Vol. 10, No. 1, pp. 1–10, May 2024, doi: 10.25077/teknosi.v10i1.2024.54-63.

Widiantoro, Fatmawati, and Narti, “Penerapan Metode Analytic Hierarchy Process (AHP) untuk Pemilihan Karyawan Terbaik,” Jurnal Rekayasa Perangkat Lunak, Vol. 4, No. 1, pp. 1–7, May 2023, [Online]. Available: http://jurnal.bsi.ac.id/index.php/reputasi




DOI: https://doi.org/10.32520/stmsi.v14i4.5216

Article Metrics

Abstract view : 91 times
PDF - 29 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.