User Experience Evaluation of the Maxim Application using the HEART Metrics Method
Abstract
Keywords
Full Text:
PDFReferences
Annatasya, M. H. Hasmira, D. Hanggoro, AB S. Putera, A. Adriyani, And N. Salsabila Kamal, “Perkembangan Teknologi Informasi menciptakan Inovasi di Bidang Transportasi Online: Ojek Online,” Social Empirical, Vol. 1, No. 2, Pp. 154–160, Dec. 2024, Doi: 10.24036/Scemp.V1i2.39.
N. Aryanto, P. W. Melati, W. R. G. Friska, A. S. Fitri, And A. Muhammad, “Penggunaan Aplikasi Online dalam Pelayanan Transportasi,” Jurnal Multidisiplin Saintek, Vol. 4, Nov. 2024.
S. Lungsae And M. Ruslianor Maika, “Pengembangan Layanan Aplikasi Go-Jek dalam meningkatkan Kepuasan Pelanggan,” Jurnal Informatika, Manajemen Dan Teknologi, Vol. 23, 2021.
M. Rizeki, Y. Saputra, A. Firdaus, And S. Shaddiq, “Analisis Sistem Informasi Driver Maxim Indonesia menggunakan Pendekatan Evaluasi Usability Heuristik dan Human Resource Information System,” 2023.
J. Harya Permana, Megawati, E. Saputra, And Zarnelly, “Evaluasi User Experience pada Aplikasi Maxim Mobile menggunakan User Experience Questionnaire QUESTIONNAIRE,” Vol. 10, No. 2, Pp. 1178–1184, 2025, Doi: 10.29100/Jipi.V10i2.6192.
R. Banggoi, A. Y. Mendo, And L. L. Asi, “Analisis Kepuasan Pengguna Jasa Transportasi Online Maxim untuk meningkatkan Loyalitas Pengguna di Kota Gorontalo,” JAMBURA, Vol. 6, No. 1, 2023, [Online]. Available: Http://Ejurnal.Ung.Ac.Id/Index.Php/JIMB
S. Etika Et Al., “Peran Inovasi dan Diferensiasi Layanan dalam meningkatkan Daya Saing Bisnis Jasa Digital di Pasar Global the Role of Innovation and Service Differentiation in Increasing the Competitiveness of Digital Service Businesses in the Global Market,” Jurnal Kolaboratif Sains, Vol. 7, No. 11, Pp. 4244–4256, 2024, Doi: 10.56338/Jks.V7i11.6382.
A. Wijoyo And D. R. Pratama, “Penerapan Sistem Informasi pada Aplikasi Ojek Online,” 2024. [Online]. Available: Https://Jurnalmahasiswa.Com/Index.Php/Teknobis
A. Amran, Y. Arditya Candani Putri, P. Rahayu Susmawati, R. Nur Aulita, And Y. Fitria, “Evaluating the User Experience of Online Transportation Applications with the UEQ Approach to People’s Lifestyles,” Vol. 12, No. 4, Pp. 229–235, 2024, [Online]. Available: Www.Ejournal.Isha.Or.Id/Index.Php/Mandiri
T. L. M. Suryanto, A. Fauzi, And D. B. Setyohadi, “Identifying the Effect of Emotions in Government-Citizen Online (G2C) Tourism based on the HEART Metrics,” International Journal Of Data And Network Science, Vol. 5, No. 4, Pp. 641–648, Sep. 2021, Doi: 10.5267/J.Ijdns.2021.8.003.
A. Latifah Hanum, T. Karunia Miranti, D. Fatmawati, M. Frendi Diyon, And C. Joyo Prawiro, “Analisis User Experience Aplikasi Mobile Peduli Lindungi menggunakan Heart Metrics,” Jurnal Syntax Admiration, Vol. 3, No. 2, Pp. 362–372, Feb. 2022, Doi: 10.46799/Jsa.V3i2.390.
M. Noer, I. Ramadhani, M. I. Mahardhika, And A. Wulansari, “Analisis User Experience terhadap Kepuasan Pengguna menggunakan Heart Framework pada Aplikasi Grab Analysis of User Experience on User Satisfaction using the Heart Framework in the Grab Application,” Jurnal Ilmiah Multidisiplin, Vol. 1, No. 5, Pp. 2986–6340, Doi: 10.5281/Zenodo.8047067.
P. Fannya, D. Happy Putra, And N. Aula Rumana, “User Experience Analysis of Peduli Lindungi-Applications using Heart Metrics in Eid Al-Fitr Travellers,” Int J Community Med Public Health, Vol. 10, No. 10, Pp. 3414–3420, Sep. 2023, Doi: 10.18203/2394-6040.Ijcmph20232849.
A. Galib Andreas, P. Dellia, S. Rizqa Rahma, J. Nurqomariah, R. Soleha, And I. Sentiawati, “Journal of Artificial Intelligence and Engineering Applications Analysis of User Experience (UX) in the use of the Tiktok Shop Application with the HEART Metrics Method,” 2024. [Online]. Available: Https://Ioinformatic.Org/
R. Aisyah, W. Hidayatullah, A. L. Zahra, And D. Shahita, “Analisis User Experience Pengguna Aplikasi Neobank berdasarkan Alat Ukur Heart Metrics,” 2023.
A. Meiriza Et Al., “Analisis User Experience pada Aplikasi Mobile Alfagift dengan menggunakan Metode Heart Metrics,” Journal Of Information System Research (JOSH), Vol. 5, No. 3, Pp. 785–794, 2024, Doi: 10.47065/Josh.V5i3.4993.
M. L. Khakim And O. O. Sharif, “Analysis User Experience of Go-Jek Applications using Heart Metrics.”
B. Adil Putrajaya, M. Rizky Erlangga, A. Amalia, And A. Agung, “Prosiding Seminar Nasional Teknologi dan Sistem Informasi (SITASI) 2022 Surabaya,” 2022. [Online]. Available: Http://Sitasi.Upnjatim.Ac.Id/
F. Oktarina, E. R. Handoyo, And F. S. Rahayu, “User Experience Analysis of Shopeefood Service using Google’s HEART Framework,” Teknika, Vol. 14, No. 1, Pp. 47–56, Mar. 2025, Doi: 10.34148/Teknika.V14i1.1141.
M. Cipta Herawati And D. F. Suyatno, “Evaluasi User Experience pada Aplikasi SOCO By Sociolla menggunakan Google’s HEART Metrics dan Set GSM : JEISBI (Journal Of Emerging Information Systems And Business Intelligence),” 2023.
S. Lwanga, S. , Lemeshow, And W. H. Organization, “Sample Size Determination In Health Studies A Practical Manual,” 1991.
Interaction Design Foundation - Ixdf, “Google’s HEART Framework for Measuring UX.,” Interaction Design Foundation - Ixdf. Accessed: Apr. 28, 2025. [Online]. Available: Https://Www.Interaction-Design.Org/Literature/Article/Google-S-Heart-Framework-For-Measuring-Ux
D. Febri Armanda, A. Pratama, And T. Lathif Mardi Suryanto, “Analisis User Experience terhadap Website E-Learning Disty (DILAN) menggunakan HEART Metrics,” 2023.
M. Noer, I. Ramadhani, M. I. Mahardhika, And A. Wulansari, “Analisis User Experience terhadap Kepuasan Pengguna menggunakan Heart Framework pada Aplikasi Grab Analysis of User Experience on User Satisfaction using the Heart Framework in the Grab Application,” Jurnal Ilmiah Multidisiplin, Vol. 1, No. 5, Pp. 2986–6340, 2023, Doi: 10.5281/Zenodo.8047067.
DOI: https://doi.org/10.32520/stmsi.v14i4.5286
Article Metrics
Abstract view : 161 timesPDF - 63 times
Refbacks
- There are currently no refbacks.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.