User Experience Testing on JoinGeek Admin using a User Experience Questionnaire and Usability Testing

Fatimah Azzahra Kusuma Dewi

Abstract


Job vacancy portals are becoming increasingly popular as a primary tool for job searching. As a result, developing and improving the quality of job vacancy portals is a suitable response to these changes. As job vacancy portals evolve, it is also vital to pay attention to adjustments to the dashboard that HR uses to process applications. As a technology firm, Geekgarden understands the importance of this development and is committed to improving JoinGeek Admin, their HR dashboard, to keep it relevant to this issue. This study compares the user experience on JoinGeek Admin before and after the redesign to determine the success of the new design. The methods employed are the User Experience Questionnaire (UEQ) and usability testing. The UEQ technique measures six dimensions: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. The evaluation results reveal considerable improvements in all areas of the system before and after the redesign, which increase in each dimension: attractiveness (+2.166), perspicuity (+1.666), efficiency (+2.416), dependability (+2), stimulation (+2.5), and novelty (+0.834). Usability testing evaluates the system after redesign in terms of success rate, efficiency, and error rate. The test results reveal a success rate of 94%, an efficiency of 92.5%, and a low error rate of 3.8%. Thus, the evaluation findings show that the JoinGeek Admin redesign was successful in improving the user experience in all areas.

Full Text:

PDF

References


IDN Research Institute, “Indonesia Millennial Report 2019.” Accessed: Mar. 13, 2024. [Online]. Available: https://cdn.idntimes.com.

Asosiasi Penyedia Jasa Internet (APJII), “Survey Penetrasi & Perilaku Internet 2023.” Accessed: Mar. 13, 2024. [Online]. Available: https://survei.apjii.or.id/survei/

R. Mayasari and N. Heryana, Konsep dan Teori Desain User Experience. 2023.

N. R. Wiwesa, “User Interface dan User Experience untuk Mengelola Kepuasan Pelanggan,” Jurnal Sosial Humaniora Terapan, vol. 3, no. 2, 2021, doi: 10.7454/JSHT.V3I2.116.

R. A. Sianturi, “Penerapan User Experience Design pada Pengembangan Aplikasi Mobile Markopi,” Jurnal Teknologi Informasi dan Ilmu Komputer (JTIK), vol. 8, no. 4, pp. 703–712, 2021, doi: 10.25126/jtiik.202182840.

M. A. Kushendriawan, H. B. Santoso, P. O. H. Putra, and M. Schrepp, “Evaluating User Experience of a Mobile Health Application Halodoc using User Experience Questionnaire and Usability Testing,” Journal of Information System), vol. 17, no. 1, 2021, doi: 10.21609/jsi.v17i1.1063.

A. S. Ahda and C. I. Ratnasari, “Pengujian Pengalaman Pengguna pada Website Jurusan Informatika UII menggunakan User Experience Questionnaire,” Jurnal Sistem Informasi, vol. 12, no. 2, pp. 527–536, 2023, doi: 10.32520/stmsi.v12i2.

Y. E. Achyani and A. R. Andini, “Perancangan UI/UX Aplikasi Booking Self Photo Studio Menggunakan Metode Design Thinking,” Jurnal Teknik Komputer, vol. 10, no. 1, pp. 86–94, Jan. 2024, doi: 10.31294/jtk.v10i1.17006.

G. Y. Rahayu and A. Indrati, “Perancangan Ulang Antarmuka Portal KitaLulus Dengan Menggunakan Metode Centered Design (UCD),” Jurnal Ilmiah Teknik (JUTI), vol. 3, no. 1, pp. 66–73, 2024, doi: 10.56127/juit.v3i1.

A. Pratama, S. Mukaromah, M. Idhom, A. Faroqi, T. L. M. Suryanto, and R. Parlika, “Analisis Website Pusat Pengembangan Karir Berdasarkan Pengalaman Pengguna:Pendekatan User Experience Questionnaire (UEQ),” Jurnal Teknologi Informasi dan Terapan (J-TIT), vol. 10, no. 2, pp. 2580–2291, 2023, doi: 10/25047/jtit.v10i2.321.

Andreas Hinderks, Martin Schrepp, and Jörg Thomaschewski, “User Experience Questionnaire.” Accessed: Feb. 28, 2024. [Online]. Available: https://www.ueq-online.org/

O. Kusuma, A. Munir, and H. Surasa, “Usability Testing Aplikasi Hi Jobs! Menggunakan Teknik Performance Measurement dan Concurrent Think Aloud,” Jurnal Kharisma Tech, vol. 18, no. 2, pp. 133–147, 2023, doi: 10.55645/kharismatech.v18i2.439.

P. Tulus Nugraha, I. M. Sukarsa, and N. K. D. Rusjayathi, “Usability Testing Sistem Love Bali Menggunakan Teknik Performance Measurement dan Concurrent Think Aloud (CTA),” Jurnal Ilmiah Teknologi dan Komputer (JITTER), vol. 3, no. 2, pp. 1137–1152, 2022, doi: 10.24843/JTRTI.2022.v03.i02.p13.

M. Rofida Rahmatina and C. Indah Ratnasari, “Interface and User Experience Designing in The Kapustakan System Using User Centred Design Approach (Case Study: Keraton Ngayogyakarta Hadiningrat),” Jurnal Teknologi Informasi Universitas Lambung Mangkurat (JTIULM), vol. 7, no. 1, pp. 37–42, 2022, doi: 10.20527/jtiulm.v7i1.120.

E. C. Shirvanadi, M. Idris, “Perancangan Ulang UI/UX Situs E-Learning Amikom Center Dengan Metode Design Thinking (Studi Kasus: Amikom Center),” AUTOMATA, vol. 2, no. 2, 2021.

N. Sugiyarti and R. Abul Hasani, “Re-Design UI/UX IBS Core dengan Metode Design Thinking Untuk Meningkatkan Pengalaman Pengguna,” Kajian Ilmiah Informatika dan Komputer (KLIK), vol. 4, no. 1, pp. 93–102, 2023, doi: 10.30865/klik.v4i1.1028.

M. Schrepp, “User Experience Questionnaire Handbook,” 2023. [Online]. Available: www.ueq-online.org




DOI: https://doi.org/10.32520/stmsi.v13i3.4084

Article Metrics

Abstract view : 134 times
PDF - 49 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.