Usability and User Experience Analysis of the Bekasi City Transportation Information System Website using SUS and UEQ

Salma Rani Ardelia, Jaka Septiadi

Abstract


The Bekasi City Transportation Information System website was developed as a platform for providing public transportation information to the community. This study aims to evaluate the usability and user experience of the website based on users' perceptions. An evaluative research design was employed using descriptive quantitative and qualitative approaches, involving 100 respondents who reside in Bekasi City and had previously used the website. The evaluation was conducted using the System Usability Scale (SUS) and User Experience Questionnaire (UEQ), along with three open-ended questions to obtain user feedback regarding preferred aspects, perceived difficulties, and suggestions for website improvement. The results showed a mean SUS score of 73.75, categorized as Acceptable, Grade C, and Good. The UEQ results indicated scores of 1.69 (Good) for Attractiveness, 1.66 (Above Average) for Perspicuity, 1.75 (Good) for Efficiency, 1.54 (Good) for Dependability, 1.51 (Good) for Stimulation, and 1.38 (Good) for Novelty. User feedback indicated that route and schedule information, as well as the simplicity of the interface, should be maintained, while image or map size, navigation, access speed, and real-time information should be improved. Overall, the findings indicate that the website provides a positive user experience and demonstrates good usability.

Keywords


Usability, User Experience, System Usability Scale, User Experience Questionnaire, Transportasi Kota Bekasi.

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References


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DOI: https://doi.org/10.32520/stmsi.v15i9.6919

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